Project Name: Hierarchical Task Analysis (Group)

Duration: 3 week

Area: Carwale.com

Project Name: Applied cognitive task analysis

Duration: 1 week

Area: NID College security service

FUTURE

ASPECTS OF EXPERTISE
1.Comfort while working/not working.
2.New methods of security check in.
3.Biometric system
4.Security rules and conduct.
5.New technologies to work effectively.

CUES AND STRATEGIES

1.Better ventilation facilities and adequate resting rooms.
2.Better security technologies and the equipment.
3.Attendance of staff to check the attendance rather than manual notebooks.
4.Refined rules and regulations, specified powers and the extent of services.
5.New services like camera, smoke sensors and magnetic detectors to work more efficiently. Fire preventive measures to be place in relevant areas.

WHY DIFFICULT?

1.Novice will not be able to manage the students since coming from the military background.
2.The more technical equipment, the novice would take more time to manage and cope up with them.

BIG PICTURE

ASPECTS OF EXPERTISE
The head thinks broadly about the other areas such as the security not only in the main entrance but also in isolated areas, terrace etc. Peak hours when the
workload is more and more members are required.Identifies reliable sources and partners to trust on.Identifying the safe areas and the shady places here people shouldn’t travel in the nearby areas.

CUES AND STRATEGIES

Collaborations with other neighboring people, colleges, and the regular visitors. Trusting reliable partners and building preplans about the system of the security.

WHY DIFFICULT?

1.Novice may get stuck on the one area
and may ignore the surrounding area.
2.Distinguishing in the hierarchy and the
level of work.
3.May not be able to combine the work
and the technologies / improvising
procedures

NOTICING

ASPECTS OF EXPERTISE
Noticing the sounds of the background activities,
figuring out the invisible signals of the activities.

CUES AND STRATEGIES

Many of the security personnel belong to the military
background. Most of the basic techniques and the key
observations regarding the security/accidents are done
by their past experiences or perception

WHY DIFFICULT?

The people since new to the college life scenario may take time to adjust from their military background.
May ignore the details of activity or patterns in the hidden /unknown areas going on in the background .

STIMULATION INTERVIEW TABLE

EVENTS 1: Transportation

ACTION :

- Account of vehicles and drivers available for both regular trips of students and faculties.
- Account of emergency transport.
- Managing time when there is
involvement of other academic or administrative trips.
- Ensuring parking and traffic of
the vehicles
- In weekend trips taking account of the people ‘s attendance to and fro.
- Note of regular and emergency
maintenance.

ASSESSMENT

- Inadequate medium to
have communication
between head and drivers.
Registering the trips.

CRUCIAL CLUES

- Inadequate seats in the
peak hours.
- Different studio hours
leads to unnecessary
waiting .
-Inadequate space while
carrying stationary .

POTENTIAL ERRORS

- Miscommunication
between the management
leads to the disputes among
the drivers.
- Sudden change of drivers
leads to less security.
- Misuse of transportation.

 

 

EVENTS 2: Protecting college property and infrastructure.

 

ACTION :

-Keeping a count on number
of electronic equipments.
-Status of Machines.
-Check on suspicious people
or activities.
-Discipline among the
students should be
maintained.
-Prevention of fire hazards
by fire extinguishers.
-Security checks.
-Surveillance on the camera
all the time.

 

ASSESSMENT

- Registry of Visitors.
-Check and arrangement of
classrooms.
-Bring conscious about
situations.

 

CRUCIAL CLUES

-Updating the signages
-Unorganised position of
studios and workshop.

 

POTENTIAL ERRORS

- Wrong count of
equipments.
-Leniency in the camera
footage.
-Theft in equipments.

 

 

 

EVENTS 3: Students Safety

 

 

ACTION :

HO
back in college(LATE
-student safety when staying
students.
suspicious activity around
-Check and taking care of
-Reachable first aid.
lunch.
-Account of students after
-Transportation of students.URS/NIGHT).

 

ASSESSMENT

-Warning given to the student
not maintaining discipline.
-Checking whether the ones
who left in break/in college
hours came back or not. They
complain to the respective
discipline/ incharge faculties.

 

CRUCIAL CLUES

-Some complains regarding
discipline, too less people
while transport.
-People take it for granted and
bunk college.
-Students carry out forbidden
activities in the areas.

 

POTENTIAL ERRORS

-Misuse of
among students.
-No discipline maintained
-Misuse of transportation.power of leaving
college.
-Susceptible to the other
dangers of theft, rape and
other activities.

 

COGNITIVE DEMAND TABLE

 

DIFFICULT COGNITIVE TASK

Invisible areas in the campus,Decrease in attention in late hours/night,Account of the students activities during lunch/break hours, Entry of unwanted members in the campus,Dealing with the technical security gadgets, Prevention of hazards in college(fire and other accidents).

 

WHY DIFFICULT

Don't come under camera surveillance, Tendency to involve in other activities such as listening to music, watching movies etc, Hard to maintain/keep record of which student left or came, Visitors affect the students in the campus, Unknown to the interface and lacking the knowledge to operate, The safety measures / equipment placed in irrelevant areas.

 

COMMON ERRORS

They go unobserved and if something serious happens there is no immediate response, Less attention and forgetfulness of duties assigned, People bunk classes after lunch or go back to hostel without faculties permission, Being a shared building, many visitors go unnoticed, Unable to handle data, Unable to locate the equipments when needed the most.

 

CUES AND STRATEGIES USED

-Security rules to be more strict and taught to the novice with greater emphasis on secluded areas.
-Increase in staff members and more strict procedures/staff rules during late hours.
-Decrease the leniency towards students/new data management system.
-Strict procedures/information management of strangers.
-Better interactive instructions solutions.
-Clear instructions locating such equipments in the campus